About Us

We Do More Because Your Team Deserves More

BMS was built to change the way employee benefits are delivered, supported, and measured.

We’re not just a broker, and we don’t want to be.

Our focus is on lifting the full weight of benefits off your HR team’s shoulders while giving employees the same hands-on human experience. From strategy and brokerage to daily administration and employee support, BMS takes true ownership of benefits. We don’t just give advice; we do the work alongside you.

Where It All Began

BMS was founded on a simple but powerful belief: employee benefits should work for employers and employees, not just carriers.

Traditional brokerages often prioritize commissions, renewals, and carrier relationships. We saw how that approach left HR teams overwhelmed and employees without the support they needed. So we built something different.

From the beginning, BMS was designed to:

That foundation still drives everything we do today.

Our Mission & Vision

Our Mission

To be more than a broker by providing complete benefits ownership:

Because transparency is our priority, we prefer to operate on a flat monthly fee per employee with no commissions, overrides, or carrier incentives. You should always know who we work for, how we’re paid, and why we recommend what we do.

Our Vision

To change the way benefits are both administered and analyzed for companies with 100 or more employees.

We believe employers deserve more than advice; they deserve execution. Our goal is to fully offload benefits administration while delivering data-driven insights that help companies make smarter and fairer decisions for their workforce.

What Makes BMS Different

A Truly Full-Service Benefits Firm

Today, BMS is a full-service employee benefits firm, but we define “full service” very differently than most brokers.

Apart from advising, negotiating, or renewing plans, we:

We believe in fair pay, but we want to be measured by the work we do for your HR team and your employees every day.

Learn more about What We Do and our BART methodology.

Big Numbers (Because Work Matters)

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employees supported (not including dependents)

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benefits tasks lifted from client HR teams last year

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emails resolved in 2025

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employee and dependent calls handled in 2025

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Federal and State ACA Statements prepared and filed for 2025

These numbers reflect more than scale; they represent real people getting real help.

Our Values

Transparency

No commissions. No hidden incentives. No surprises. We believe that clarity builds trust, and trust fosters long-term partnerships.

Accountability

We take responsibility for our work. If a task relates to benefits and we have the authority, we handle it ourselves.

Service First

We don’t point you to a portal or a carrier. We answer the phone, and we solve the problem.

Partnership

We work closely with your HR team, just like we’re right down the hall. That’s what real partnership means to us.

Transparency

No commissions. No hidden incentives. No surprises. We believe that clarity builds trust, and trust fosters long-term partnerships.

Accountability

We take responsibility for our work. If a task relates to benefits and we have the authority, we handle it ourselves.

Service First

We don’t point you to a portal or a carrier. We answer the phone, and we solve the problem.

Partnership

We work closely with your HR team, just like we’re right down the hall. That’s what real partnership means to us.

Meet the BMS Team

Leadership & Founders

Experienced & Accessible

BMS is led by seasoned benefits professionals who believe service should be personal, proactive, and consistent. Our leadership team and benefit managers bring decades of experience across brokerage, benefits administration, compliance, and employee advocacy, so clients always have knowledgeable support close at hand.

Christopher Fletcher

Founder and President

Christopher Fletcher is the Founder and President of Benefit Management Solutions (BMS), bringing more than 36 years of experience in the employee benefits industry. A Villanova University graduate and U.S. Air Force veteran, Chris began his career in 1989 and founded his first firm in 1997. His leadership continues to shape BMS’s transparent, service-driven approach, grounded in accountability, follow-through, and doing more than the norm.

Kelly Prado

Vice President, Client Services

Kelly Prado leads day-to-day benefits administration at BMS, ensuring consistent, high-quality service across every client relationship. Since joining BMS in 2011, she has played a key role in scaling the firm’s hands-on, client-first service model. Kelly is known for her meticulous attention to detail, responsiveness, and commitment to delivering efficient benefits administration that makes life easier for HR teams and employees alike.

Shaun Fletcher

Vice President

Shaun Fletcher is Vice President at BMS, leading new business development, client implementations, and the firm’s consulting and brokerage practice. He began his career at BMS in 2016 as a Benefits Specialist, after gaining experience at Cigna Healthcare starting in 2013. Promoted to Benefits Manager and later to Vice President in 2025, Shaun takes a hands-on, strategic approach, partnering closely with employers to design compliant, cost-effective benefits programs that reflect each organization’s unique culture and goals.

Melissa Fischetti

Benefits Manager

Melissa Fischetti is a Benefits Manager at BMS, overseeing benefits administration for multiple clients as well as COBRA services. She brings more than 15 years of experience in payroll, benefits, ACA reporting, and human resources, gained before joining BMS in 2016. Melissa approaches client service with the same high standard of excellence she expected in her own HR roles, ensuring every client receives attentive, reliable support.

Theresa Rosner

Director of Security and Technology / Benefits Manager

Theresa Rosner is the Director of Security and Technology and a Benefits Manager at BMS. She oversees benefits administration for multiple clients, leads the company’s annual SOC audit, and manages the configuration of critical systems, including Salesforce and Vonage. Theresa brings over 20 years of industry experience to BMS, having begun her career at Empire BlueCross BlueShield in 2004 before joining BMS in 2006.

Want to Talk It Through?

Talk to Shaun

To determine whether BMS is the right partner for your organization, begin with a conversation. Shaun is always available to talk through your goals, challenges, and current benefits structure.

See the BMS Difference

Want a closer look at how BMS supports HR teams and employees every day?