Employee Help Center

Reach the Benefit Service Center

During normal business hours (9am EST – 5pm EST), employees and HR teams can connect with the BMS Benefit Service Center in the way that works best for them. Our service team provides real-time assistance and manages follow-ups through our Salesforce-powered case system, ensuring nothing falls through the cracks.

Choose how you’d like to connect:

  • Phone: Speak directly with a benefit service representative.
Call us at the number in your benefit guide or at 866-382-2400
  • Text: Send a message and receive a timely response.
    Text Us at the Number in Your Benefit Guide
  • Live Chat: Chat with our team during business hours.
    (9am EST – 5pm EST)
  • Open a Case(After Hours): Submit a request anytime, and we’ll follow up promptly.
Open a Case